Bristol Airport recently topped the UK airport passenger satisfaction rankings14 and, in recent years, our flights have been among the most consistently on-time15. Maintaining this performance is at the heart of our future plans. It will encourage more travellers from the South West of England and South Wales to fly from Bristol. It will also put us on the map for more overseas passengers, with knock-on benefits for the region (in 2016 the average international visitor to the South West of England spent £53416, with those arriving by air the biggest spenders17).
We need to continue offering passengers a great range of destinations from a well-designed modern airport which is well connected to the South West of England and South Wales. We must also embrace the opportunities presented by rapidly-advancing technology, which has already brought us innovations like online check-in and self-service bag drop.
Progress so far
From just a handful of international destinations at the turn of the millennium we now offer more than 120. Meanwhile, recent terminal extensions have created a modern, accessible space with a strong regional identity. A growing customer service team supplemented by volunteer information patrons – or VIPs – mean passengers get a great experience inspired by passion for the local area.
Bristol Airport was highly commended in the 5-10 million passengers category of the ACI Europe Best Airport Awards 2017, judged by independent experts from organisations including the European Commission, the European Civil Aviation Conference and FlightGlobal.
Ambitions for the future
As passenger demand continues to grow (forecasts suggest we could be serving 15 million passengers a year by the mid-2030s and up to circa twenty million by the mid-2040s) we will continue to invest smartly in our facilities and work with regional and national partners to ensure surface transport infrastructure keeps pace.
14 Airports Council International (ACI) ASQ Survey - an international airport passenger experience benchmarking. Bristol Airport was rated number one in the UK for overall satisfaction in the third and fourth quarters of 2016 and the first quarter of 2017. 15 Bristol Airport was ranked number one in aviation data specialist OAG’s punctuality league table measuring on-time performance across 4,000 airports worldwide in 2014, and top in the UK in 2015. 16 Visit Britain (www.visitbritain.org/nation-region-county-data). 17 Visit Britain (www.visitbritain.org/2016-snapshot).